Children First’s support line, which provides practical, emotional and financial help to families 365 days a year, has seen the number of callers rise by 47 percent so far this year.
Now Scotland’s national children’s charity is appealing to the public to donate so that it can continue its life-changing work supporting children and families when they need it most.
Families like Jack and his mum Emma, who were recently supported by one of Children First’s local team during a difficult time.
Emma was struggling with addiction and poor mental health, so Jack was placed in the care of his grandparents.
Before he moved in with them Jack had witnessed things no child should ever see. He wet the bed and struggled at school. He missed his mummy.
With the help of Fiona, a Children First support worker, Jack received emotional support and Emma began her recovery journey.
Today, Emma is sober, rebuilding her life and Jack is thriving. “Fiona changed Jack’s life by changing mine,” said Emma. “I’m now the mother I’ve always wanted to be and the one he deserves.”
A recent survey the charity conducted found nine out of 10 parents don’t know where to turn when bringing up children gets tough.
Children First has seen a surge in demand for support across all its services in the past year, helping 1,000 more people.
Mary Glasgow, Chief Executive of Children First said: “This Christmas, thousands of children across Scotland will wake up gripped by fear, anxiety and uncertainty - not joy and excitement. For families that are finding things tough, this time of year can add further pressure. Our support line and local services are here to offer practical, emotional and financial help and hope to families.
At Children First we rely on donations from the public and supporters to carry out our vital work to protect Scotland’s children.
“With the busy festive season just around the corner, we’re appealing to the Scottish public to donate so that we can continue to be there for children and families every day of the year.”
You can give a child the gift of a brighter future this Christmas by donating to Children First’s appeal at www.childrenfirst.org.uk/donate
If you are a parent or carer who is struggling Children First’s support line is here to help on 08000 28 22 33.
*Names anonymised to protect the identity of the family.
Notes to Editors:
During the period 1 January 2025 to 31 October 2025 Children First’s support line had 2,057 callers compared to 1,401 between 1 January 2024 and 31 October 2024. This is an increase of 47 percent.
Over the same period, support line activity – contact with parents and carers – rose by 30 percent to 3,388 from 2,616.