If you're worried about paying your family's bills, our support line can help.
We understand what a struggle it can be just to make ends meet and we're here to help.
If your family is in financial crisis, we may be able to offer immediate help to relieve the pressure.
If you are struggling with money right now, feeling weighed down with debt or just need to talk to a friendly voice, please get in touch.
Our friendly, expert support line team can provide urgent support if you're in crisis, as well as debt management advice and support to access benefit entitlements to help you enjoy a more secure future.
Our support line is open seven days a week, 365 days a year. Call us on 08000 28 22 33 or start a webchat.
We're here if you need support
What kind of support can I get?
- Support that can provide immediate relief, for example vouchers that can be spent in supermarkets or other high street stores.
- Fuel top up vouchers.
- Help with replacing broken white goods, thanks to our partnership with British Gas Energy Trust.
- Help with speaking to others on your behalf.
- Benefits entitlement checks.
- Help to deal with your debts by putting manageable repayments plans in place.
- Support and advice to help you build a long term financial plan.
White goods broken?
Thanks to our kind partners at British Gas Energy Trust, we're able replace white goods that are owned by you. The support is limited to one per household and if you're eligible you could have access to one of the following:
- Fridges (under counter with no ice box)
- Freezers (under counter)
- Fridge/freezers
- Cookers (electric only)
- Washing machines
- Tumble dryers
If you're in receipt of child benefit or some other benefits and in financial crisis, you're likely to be eligible for this support.
Not sure if you're eligible? Call our support line team on the number below. They're here to provide confidential advice and help to access white goods as well as wider support to reduce your money worries.
Struggling to afford your weekly shop?
Our friendly and expert support line team offers confidential and completely non‑judgemental help with your finances.
Whether you need emergency support, vouchers, guidance on managing bills and entitlements or debt management advice, we can help relieve the immediate pressure and support your family to enjoy a more secure future.
Last year we supported nearly 1,500 families in Scotland to access £1.8m of benefit entitlements and manage over £1m of debt. Many families have told us this support has been "life-changing."
Get support today
If you live in Scotland, call 08000 28 22 33 free, browse our website for advice and support, or start a webchat.
You can talk to us seven days a week, Monday to Friday, 9am - 9pm and weekends, 9am – noon.
If you live in England please contact Family Lives for further support.